Privacy Policy

1. Who we are

Runway operates a delivery platform connecting customers with local businesses and riders in Ilorin, Ibadan, Ogbomoso and Osogbo. Runway is the data controller for the information described here.

2. Information we collect

We collect information you give us, information created when you use Runway, and information from partners.

• Account details: name, phone number, email and profile photo
• Order and parcel details: items, pickup and drop-off addresses, delivery notes and receipts
• Payment information, processed by our payment providers. We don’t store full card numbers
• Location data while the app is in use, to show nearby businesses and track deliveries
• Messages and calls with support, riders or vendors made through the app
• Device and usage data such as app version, crash logs and pages viewed

3. How we use your information

We use your information to run and improve Runway:

• To take, deliver and track orders and parcels
• To process payments, refunds and payouts
• To keep the platform safe, including fraud prevention and identity checks for riders and vendors
• To provide customer support
• To send service messages and, if you opt in, offers. You can opt out at any time

4. Who we share it with

We share only what’s needed for each delivery. Vendors see your name, order and delivery notes. Riders see your name, drop-off address and phone number via masked calling where available.

We also share information with payment processors, cloud and messaging providers, and authorities when the law requires it. We don’t sell your personal information.

5. Location data

Customers share location while placing and tracking an order. Riders share location while online so we can assign and track trips. You can change location permissions in your device settings, but some features won’t work without it.

6. How long we keep it

We keep information while your account is active and for as long as needed for legal, tax and dispute purposes. After that we delete or anonymise it.

7. Your rights

Under the Nigeria Data Protection Act 2023, you can ask to access, correct, delete or move your personal information, and object to certain uses. You can delete your account in the app under Settings, or email us.

8. Security

We use encryption in transit, access controls and regular reviews to protect your information. No system is completely secure, so please keep your login details private.

9. Children

Runway is not intended for anyone under 18. Age-restricted items such as alcohol require proof of age on delivery.

10. Changes to this policy

We’ll post updates here and tell you in the app if changes are significant.

11. Contact us

Questions or requests: privacy@runway.ng.