How can we help?

Open the order in the app to see live status and your rider on the map. You’ll also get a notification at each step.

Arrival times can change with traffic or a busy kitchen. If your order is well past its estimate, chat with us in the app and we’ll check with the vendor and rider.

Go to the order, tap Report a problem, and choose the items affected. Please report within 24 hours so we can review it quickly.

You can edit the address before the vendor accepts your order. After that, contact support in the app and we’ll try to help.

Documents, clothes, small electronics and anything that fits the courier bag. Illegal, dangerous and high-value items aren’t allowed.

The price depends on distance and parcel size. You’ll see the full price before you confirm.

Report it in the app within 24 hours with a photo. We’ll review it with the rider and get back to you.

Debit cards, bank transfer and your Runway wallet. Available options are shown at checkout.

Refunds to your Runway wallet are instant. Refunds to a card or bank account depend on your bank and can take a few working days.

You may see a temporary hold from your bank that drops off on its own. If both charges stay, contact us with the order number.

Go to Settings, then Account, then Delete account. Some records are kept for legal reasons, as explained in our Privacy Policy.

In an emergency, contact local emergency services first. Then report it in the app from the order, or email support@runway.ng.

Earnings go to your rider wallet after each trip, and you can withdraw to your bank account daily.

A valid ID, a smartphone and, for motorcycles, your vehicle papers and licence. Bicycles don’t need papers.

Sign in at runway.app/login and edit items, prices and availability. Changes show in the app straight away.

Payouts are sent to your registered bank account on a regular schedule shown in your dashboard.